Frequently Asked Questions

Your tracking numbers are on your individual bag labels 🙌. If you take a photo on your smartphone before mailing your bags, you can track them from there. If you forget to do that before sending them on their way, you can email us at orders@packdbags.com with your order number and we'll send you your tracking number(s) asap!

First of all, what are you waiting for 👀? Luckily, you don't need to have a trip planned to get your bag and be ready for travel! Your Packd bag can be picked up from anywhere in the US and shipped back to your house, and the shipping label is good for an entire year. Now go book that vacay!

Yes! Because we work with USPS, the hotel will hold your bag at the front desk and send it out with their mail 🛎️. Let them know it's pre-paid, and if they need you to, you can always schedule a pick-up and note that it is at the front desk.

It turns out, no 😅! We have had a small handful of customers who have stayed at hotels that are unwilling to send out their bags (or are not currently serviced by USPS).

We recommend checking with the front desk upon arrival to ensure you can use your bag before filling and sealing it.

If you encounter this problem on your trip, please let us know so we can reach out!

Currently, Packd bags are only pre-labeled for shipment within the 50 United States. International options are coming soon, and will have to be purchased separately. As long as you are at an address listed with the post office, you can schedule a pick-up. (Some vacation rentals - especially remote ones - are not registered with USPS. We recommend starting the pick-up scheduling process to make sure the address is serviceable. If not, you can drop your bag off at any USPS drop-off location on your way out.)

While we are happy to send your initial order of bags to a hotel or airbnb if you need them asap, filled Packd mailer bags can only be sent back to a residential address. There is a spot to specify all of this at checkout - the more clear you can be, the better!

There aren't any 🎉! Once you purchase a pre-paid, pre-labeled Packd bag, all you have to do is use it. If you ship prohibited items, or your bag goes over the 10lb weight limit, you may incur an overage charge per Packd's terms and conditions. So just don't do it, promise?

Packd bags are 15"x19" and are designed to send home cloth items only, like your vacation clothes. Or that new romper (or romphim) 😍. The weight limit is 10lbs - plenty of wiggle room for any cloth items you may need to stuff in.

Unfortunately, we have to work with what USPS has going on. You can schedule your pick-up the next day, but we recommend scheduling a few days out. And remember - no pick-ups on Sunday (Uncle Vernon voice).

If you have already purchased a Packd bag and would like it to go to a different address, please email orders@packdbags.com and include your order number and the new address. A new shipping label will be emailed to you to print out and use on your bag.

Yes, USPS only lets us print labels that are good from ONE YEAR from purchase. But we love our customers so much, we'll replace your expired labels for free one time ❤️! Just email us at orders@packdbags.com with your order number (it's on your bag's label) and we will send you new ones to stick on.